Shipping Policy – Valérya

Order Processing and Dispatch

We make every reasonable effort to prepare and dispatch your order within 7–10 business days. Some items may be made to order or require additional preparation time, which can occasionally lead to delays. Orders that are ready are dispatched promptly after quality inspection and secure packaging to ensure they reach you safely.

Orders are shipped through trusted courier partners following proper safety and handling standards. If your delivery location is not serviceable by our courier network, our team will contact you to arrange an alternative solution.

Estimated Delivery Time

Delivery timelines may vary depending on your location, product availability, and courier operations. External factors such as festivals, weather conditions, transportation delays, or regional disruptions may also affect delivery schedules.

While we always aim to deliver orders as quickly as possible, delays caused by courier services or unforeseen circumstances are beyond our direct control.

Shipping Confirmation and Tracking

Once your order is shipped, you will receive a shipping confirmation message along with tracking details. You can use the tracking number to monitor shipment progress and expected delivery time through the courier partner’s tracking system.

Packaging Standards

All products are packed in secure, durable, and hygienic packaging to prevent physical damage during transit. We take careful steps to ensure that items reach you in proper condition.

Shipping Charges and Payment Options

  • Prepaid and Cash on Delivery (COD) options may be available, depending on location and order value.

  • Prepaid orders are generally processed on priority.

  • Shipping charges, if applicable, are non-refundable, except in cases where a return is required due to an error or defect from our side.

Address Changes and Delivery Issues

If you need to update your delivery address, please contact us as soon as possible after placing the order. Address changes can usually be made only before the order has been shipped.

If a delivery attempt fails due to an incorrect address, customer unavailability, or refusal to accept the parcel, re-delivery or additional shipping charges may apply.

Returns, Reverse Pickup, and Shipping Deductions

  • Return or exchange requests must be made within the specified return period after delivery, and items should be unused, unwashed, and returned with original tags and packaging.

  • Original shipping charges are generally not refundable, and a processing or return fee may be deducted where applicable.

  • Depending on policy conditions, eligible refunds may be issued as store credit or original payment method.

Reverse pickup timelines and courier transit times may extend the overall refund or exchange process, which can take several days to a few weeks depending on logistics.

Delivery Acceptance

Customers are advised to check the package at the time of delivery. If the parcel appears damaged, open, or tampered with, please refuse delivery or contact our support team immediately for assistance.

Policy Updates

Valérya reserves the right to update or modify this Shipping Policy at any time to reflect operational, legal, or service changes. Updated policies become effective once published on the website.